Create a Direct Link to Zendesk
The next step is to build a direct link to the Zendesk Ticket using a URL. We are going to implement a smart field for this. To build the URL, we simply use Zendesk’s convention:ZENDESK_URL_PREFIX/agent/tickets/ticketId
Implement the updateTicket service according to the Zendesk API:
You now have full integration with Zendesk!
To go further, please check our Github repository and explore how to:
To go further, please check our Github repository and explore how to:
- Get the Assignee, Submitter & Requester users for a Zendesk Ticket
- Get the Zendesk User for a User
- Get the requested tickets for a Zendesk User
- and more…