> ## Documentation Index
> Fetch the complete documentation index at: https://docs.forest.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Bonus: Direct link to Zendesk + change priority of a ticket

## Create a Direct Link to Zendesk

The next step is to build a direct link to the Zendesk Ticket using a URL. We are going to implement a smart field for this. To build the URL, we simply use Zendesk's convention: `ZENDESK_URL_PREFIX/agent/tickets/ticketId`

Implement the `updateTicket` service according to the [Zendesk API](https://developer.zendesk.com/rest_api/docs/support/tickets#update-ticket):

<Check>
  You now have full integration with Zendesk!\
  \
  To go further, please [check our Github repository and explore how to](https://github.com/existenz31/forest-zendesk):

  * Get the Assignee, Submitter & Requester users for a Zendesk Ticket
  * Get the Zendesk User for a User
  * Get the requested tickets for a Zendesk User
  * and more...
</Check>